THE MANCATA LETTURE OF THERMIES AND CONDITIONS OF THIS PAGINE DOESN'T ANY RESPONSIBILITY
Customer satisfaction is important to us and goes beyond the point of sale. You have 14 days to return your products. Unfortunately we are not able to process refunds and returns after 14 days.
The return of the product must be unopened, sealed and in the original conditions. You are responsible for shipping costs for return.
All returns must be pre-approved.
To begin the return procedure, simply follow these steps:
- Send us an email with the order number and product name you wish to return to info@hennasbazar.com
- Wait for an answer that authorises your return (this may take 24-48 hours during our working hours)
- Once authorized, use the original packaging Henna's Bazar or any padded envelope or box to safely ship your return
- Make sure to include a copy of the receipt or separate packing with your return so that the refund can be applied correctly
Please return to: Henna 's Bazar Via Pio la Torre, 7 53016 Casciano di Murlo (SI) Italy.
We will notify you by email of your refund once we have received and processed the returned item. Please note that refunds may take up to 10 working days for processing to your financial institution.
Although we are unable to process the orders just made through the return procedure, if you want to replace the article, make a new online order of the product you want.
Shipping costs for return are non-refundable.
If your return or change results from our error, we will send you a return label for the prepaid shipment. All returns must be returned to us within 10 days of receipt of the prepaid shipping label or you will be charged the cost of the product.
CHANGES
Sorry, we do not offer any change on the returned products. No exceptions.
PRODUCTS THAT "NON FUNZIONANO"
We do not offer refunds on products that "do not work". We strongly support all our products. They will work for you, if used according to our instructions, professional advice and will also offer additional support via email advice without additional costs. Our hair products must be used according to the hair type and texture of the hair to succeed. You are responsible for using the products according to our instructions and recommendations. Otherwise, you are not entitled to a refund.
INGREDIENT
If you are allergic to a product, we cannot offer returns or refunds on such items. We cannot check who can or cannot be allergic to the ingredients present in our products. We strongly recommend that you make patch test all hennas, herbs and ayurvedic products before their full use, on the skin to verify any allergies.
